User Data Deletion Policy

Effective Date: 29/06/2026, 08:56:23

Introduction

At Gymdog, we respect your privacy and your right to control your personal data. This User Data Deletion Policy explains how you can request the deletion of your personal information from our platform and what happens when you make such a request.

This policy applies to all users of the MyShot platform, including customers, photographers, organizers, and administrators.

Your Right to Delete Your Data

You have the right to request deletion of your personal data at any time. When you submit a deletion request, we will:

Process your request within 30 days (or as required by applicable law)
Delete or anonymize your personal information from our active systems
Provide confirmation once the deletion is complete

Data That Will Be Deleted

When you request account deletion, the following data will be permanently removed:

Account Information

Name and email address
Password and authentication tokens
Email verification status
User metadata and preferences
Login history

User-Generated Content

Personal albums created by you
Reviews and ratings you have submitted
Shopping cart items

Event and Album Data

Events you created (if you are a photographer or organizer)
Albums you created (if you are a photographer)

Data That May Be Retained

Due to legal, regulatory, or business requirements, certain data may be retained even after account deletion:

Financial Records

Purchase history and transaction records (required for tax and accounting purposes)
Payment information processed through our payment providers (Stripe)
Sales records (if you were a photographer or organizer)

Note: While we retain purchase records, we will anonymize any personally identifiable information where legally permissible.

Event Content

Images and photos from events may be retained if they are part of public event albums
Event metadata and details may be retained for historical purposes

Legal Requirements

Data required to comply with legal obligations
Data necessary for the establishment, exercise, or defense of legal claims
Data stored in backup systems (will be deleted during the next backup cycle)

How to Request Data Deletion

To request deletion of your account and personal data, you can:

Option 1: Through Your Account

Log in to your MyShot account
Navigate to "My Account"
Go to account settings
Select "Delete Account" or "Request Data Deletion"
Follow the prompts to confirm your deletion request

Option 2: Contact Support

If you cannot access your account or prefer to contact us directly, please send an email to our support team with the following information:

Subject: "Account Deletion Request"
Your full name
Email address associated with your account
Reason for deletion (optional)

Support Email: support@myshot.gymdog.fitness

Verification Process

To protect your account security, we will verify your identity before processing a deletion request. This may include:

Confirming your email address
Verifying your account password
Requesting additional identification if necessary

Processing Time

We will process your deletion request within 30 days of receiving your verified request. You will receive a confirmation email once your data has been deleted.

Note: Some data may persist in backup systems for up to 90 days, but will not be accessible or used during that time.

Consequences of Data Deletion

Please be aware that deleting your account is irreversible. Once deleted, you will:

Lose access to all your purchased images and albums
Not be able to recover any personal albums or collections
Lose access to your purchase history
Need to create a new account if you wish to use the service again

Important: We recommend downloading any purchased images or important data before requesting account deletion.

Third-Party Services

We use third-party services that may store your data independently. When you request deletion:

We will request deletion from our service providers (e.g., AWS S3, Stripe)
Some third-party services may have their own data retention policies
We cannot guarantee immediate deletion from all third-party systems

Minors' Data

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will delete such information promptly upon verification of the parent-child relationship.

Changes to This Policy

We may update this User Data Deletion Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top of the document.

Contact Us

If you have questions about this policy or need assistance with data deletion, please contact us at support@myshot.gymdog.fitness or visit our website at https://myshot.gymdog.fitness.